easyjet has not become complacent in recent times - far from it.
ontime performance, which was pretty poor in 2003, has improved dramatically since the turn of the year.
According to
www.flightontime.info it has cut five mins off the average delay. It's down to just over 14 mins in Jan to Mar 2004 from over 18 mins for the year ended December 2003.
It actually ranks above bmi for UK scheduled departures for the Jan to Mar period.