Whilst I (albeit reluctantly) accept that Easyjet have benefitted travellers to/from N Ireland since their entry into the market in 1998, it seems that they have adopted an attitude of complacency in recent times. Surely in the current market conditions, this is a luxury no airline can afford. Such is the level of competition that passengers show little loyalty and will go where they get the best service if not the cheapest fare.
Any slippage of service standards is surely an issue which should be addressed by any service provider. It seems that this is what the correspondent is trying to put across.