Potter
Have sent you a private message but to outline to anyone else who have read your message!
3 weeks is a good average to see the deposit returned. NAC guarantees the deposit returned after 7-10 days after the instructors have been able to verify their pay period. This works both ways whether we overcharged, undercharged or no changes at all! From this time, the Credit Card Companies can take up to 10 days to show the refund on the card although I can assure you that the money is immediately taken out of our account!!
NAC used to offer free hours after a certain number of hours, and mostly gets this refunded at the same time! Unfortunately, due to the human element sometimes something goes awry and once made aware we will of course fix the problem! This is especially true if I am completing things as I have the excuse of the JAA ATPL syndrome where for 7 months your brain is basically mush.
The ATPL groundschool does require a deposit to confirm a placement, but this deposit is applied to the account immediately as it is a one time course fee. As the flying involves multiple invoices the deposit is retained until accounts are checked and then as Potter found, will be returned on the same credit card it was placed. Unfortunately like a great many students, the school can get hurt as well and we learnt the hard way!
Last edited by Ninety-Nines; 20th July 2004 at 03:54.