BA tops lost baggage league table
Taken from today's Guardian
British airlines are the worst in Europe for losing passengers' bags, figures reveal this week. The Association of European Airlines ranks British Airways in joint last place out of its 26 members for the month of May - below airlines from countries like Romania, Hungary and Turkey. Numbers for the first five months of this year show BA lost 16 bags for every 1,000 passengers, with BMI not far behind in fourth worst place with 14.9 bags lost per 1,000 passengers.
A BA spokesman said: "May was not a good month for us, thanks to the air traffic control failure and knock-on effects. And not every airline has the same constraints as we do, working at Heathrow, the busiest airport in the world. But we can do better, and are working hard to improve."
The two British airlines scored mid-table positions for punctuality.
Who is at fault, the airlines or the airport and is it right that BA seem to lay the blame at Heathrow?.