PAXboy
Yes, I did a quick search on the link you gave and I noticed Boss Raptor had taken VS to the small claims court or whatever it is called in the UK. The fact that he was given judgement in his favour means that it would appear that the airlines are breaking the law.
I imagine the law would possibly grant them some form of administration charge but as mentioned a credit card refund should be possible for a minimal amount if any.
If this is the case surely there must be some machinery that can be put in place to stop this continued practice.
I am sorry I wasn't able to do a longer search over my lunch hour and am unable to do one this evening as I am tied up. If you should know the answer to this I really would appreciate it if you could let us know and how we can handle it.
Thanks
aa