At BA we have had CLC for about three years with centres at GLA, JNB and downtown JFK., following/mirroring the manner that some of you have stated. BA see the exercise as eventually reducing costs which have already been reflected with many EU stations contracted out and UK stations staff being reduced and eventually reduced in grade. Longhaul has seen staff reductions and in particular the expatriate staff and overseas oportunities non existant. It all adds to compliance and conformance targets and JARops requirements, enabling minimal training and cost reduction. There are also a number of private companies offering this CLC service.