Yes Paddy you are so right
There can be little doubt that the bulk of the problems/inadeqecies at LHR for both pax, airlines (and staff) alike do revolve around BAA
Same here from years of bitter experience as an airline customer complaining to BAA is almost a waste of time...I have actually praised SAA overall via my senior contacts but have pointed out why the trip was let down at the LHR end which was a great pity...my complaint is more for the record on PAX & SLF in support of all the other recent complaints...and to encourage people to try SAA after a job well done
SAA are the customer of both Globeground/BAA and as such protocol dictates they are in a position and have the choice as to whether they pursue the matter against their contractor
I am already on SUB upgrade status so doubt vouchers will be forthcoming
