" once spent a number of months working in Customer Relations for an Irish airline, would you have bothered to wright this note if Virgin did not give you some vouchers in return?"
I wrote the letter with no expectation of compensation, merely wishing to raise a point. I felt I had a legitimate issue to raise and I personally feel Virgin handled the situation very well indeed. I have also made a point of emailing Virgin and letting them know how satisfied I am with their response and naming the person that dealt with my situation.
In my opinion if you dont complain then things dont get fixed. The flip side is that when things go well, I make sure the powers that be know about it so good things dont get changed!