Well Done Virgin
A few weeks ago I posted a topic here on how to constructively complain to Virgin. I sent off a "really good but" letter and today got the reply. A well written highly personal letter (not a mail merge template) which addressed my specific points raised and provided some gift vouchers as generous compensation. It also apologised for taking a week to answer my letter!
I want to say well done Virgin Atlantic customer services, you've done a top job of dealing with my concerns and made me feel that I want to fly with you again. Its really nice to get a personal letter that handles my specific issues and makes me feel that the problem was of real concern. I only wish certain other British airlines would take note and copy you...