Thanks for your support.
Have you actually flown Air Canada though?
My wife and I flew Air Canada business class from Sydney to Honolulu in September 2002 as part of a Star Alliance round the world trip that included North American destinations, Manchester and Paris. The aircraft was an elderly B767, but was clean and comfortable nevertheless. Food was average. No shortage of North American wines. Couldn't fault the two male FAs who were very well mannered, had a totally customer focused approach to reasonable requests and were available for the entire flight. I recall writing to Air Canada after the trip and saying so.
Haven't flown with Air Canada since, so I can't give an up to date assessment. However, based on previous experiences, I'd fly AC again.
Actually I think the $5K or more that a family spends on a once or twice in a lifetime holiday is a lot of money (especially to them!) I don't think anyone would realistically dispute that.
Totally agree. And that family is fully entitled to receive value for its hard earned $s, too.