In my (humble!) opinion CRM courses should contain Flight, Cabin and Ground Crew all in one class. The whole point of CRM is to reduce human factors - what better way to do so than to recognise and understand what the human factors are, both in your own department as well as others.
Personally I love the theory side of CRM - the models and the analysis. However, the theories need to be reinforced by having practical examples with logical applications. So realistically, each time you introduce a theory or concept it should also be backed up with a practical exercise to demonstrate the concept.
Therefore, I believe the class should contain roughly 50% theory and 50% practical. The practical exercises should be logical, relevant and in the correct sequence to demonstrate the theories and concepts already introduced. They should also get more complex as the day goes on.. to keep things interesting!
Just my thoughts.
SG
