Hi there 338C
Having completed a couple of CRM Courses as a participant, I thought the best parts were probably 30% theory and 70% practical applications. The "practical" side allows participants to work together, and the information seems to stay with you for a greater period of time. Another great aspect is that practical exercises tend to open up more lines of communication and team-work, so in fact, one is practising CRM right there and then without really realising it.
Other great tools for CRM were: video footage of actual incidents and accidents (....crashes
), "mock up" footage of actual events in the cabin and flight-deck and a variety of paticipant excercises in the classroom.
I feel the best situation for teaching or honing CRM skills is to not only have the Cabin Crew present but to include the Pilots in the course also. To a lot of Cabin Crew (particularly the newbies
), the information that Pilots can contribute to CRM is invaluable and critical.
Another thought (which I haven't experienced, however, could work) is to even include Customer Service Officers into the CRM Course also...particularly those involved with boarding duties or dispatching aircraft???? Just a thought
Hope you can draw something from this....all the best to you!
Luv "PANTS" x
