My theory is that buying an airline ticket somehow changes people fundamentally.
Suddnely they become unable to read a watch, organise themselves, read airbridge/gate numbers or hear PA boarding calls. When they get on board they often become unable to control their behaviour, their temper or their level of sobriety. What's more, nothing is their fault! The car broke down, the clothes got back late form the dry cleaners - IT WASN'T MY FAULT!We really do live in an era of lack of any personal responsibility.
I think that it will take a while for people in Australia to get used to this basic premise in LCC - YOU GET WHAT YOU PAY FOR!!! On an airline that has no seat allocation, you would think that people could organise themselves to be there on time - maybe even a little early? And if the ticket is not refundable, then this is why it was cheap in the first place!!
Or maybe I should be flying freight that doesn't answer back
