making the stand!!
I applaude the fact that these pax were turned away for being late! I can bet they wont be turning up late for a flight anytime soon.
Now I know that there may very well have been uncontrollable circumstances which led to this couple being slightly late, but the fact remains that the majority of the travelling public do not take checkin cutoff times seriously.
This is especially so if they have 'gotten away with it' in the past.
The more times this cutoff time is enforced the more the general public will abide by it. Upsetting a few people along the way is a small price to pay for the public educational benefits gained