If airlines are willing to stop providing pax with inflight refreshments to save only a couple of dollars per head, slash employees wages for an even lesser saving, and in the case of Tiger Airways (Singapore) have crew pay for their uniforms, then I guess Travel agents must be fair game for the Geoff Dixons and Rod Eddingtons as well, who struggle on their multi million dollar packages!
Airlines are no longer a "service industry" from the upper management level point of view - they are a cow that's there to be milked for as much as they can squeeze out of it FOR THEMSELVES.
I wonder how many MORE "upper level", overpaid management positions have been created with the formation of JetStar.
This (airline) industry is becoming farcical for the number of non revenue productive staff it is producing at the expense of those who DO carry the load!