Screwed by warranty company
Sent my laptop in for warranty coverage. They replaced the motherboard and sent it back. Great! But wait. It was about a month before I used the top usb port (vacation...didn't even touch the computer for two weeks). When I plugged a device into the top usb port, it felt loose. I unplugged, and plugged back in. Computer shut down. Called and troubleshooted with a tech. During that process, I looked into the usb port and saw that the the plastic piece that fits over the prongs was missing and the prongs were bent. They tell me to send it in (the problem was still written up as a power problem) then denied service because there was physical damage not covered under the warranty.
I spent a good part of the day trying to talk reasonably to these people explaining that the first time I used the port it failed as a result of their previous repair. No luck. Apparantly too much time had passed from the time I received the computer until the time I called them.
It gets worse. Becase their is physical damage to the unit, the warranty is now void until I get the physical damage repaired by a Compaq certified repair station. They cannot repair the usb port and therefore have to replace the motherboard to complete the repair.
What a crock. They screwed up, now I have two years of warranty I paid for that I am unable to use and a broken usb port.