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Old 20th May 2004, 14:12
  #15 (permalink)  
BEagle
 
Join Date: May 1999
Location: Quite near 'An aerodrome somewhere in England'
Posts: 26,850
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LH now tell me, following comment, "We have therefore reviewed our product once more and are looking to make some more adjustments which we trust will be more acceptable to our customers"

Interesting. I didn't notice any 'adjustments' last week; perhaps I will on Sunday. If not, I shall be asking them to describe their nature.

Meanwhile,

1. Take own refreshment towel from previous flight. Use it ostentatiously when the cabin crew don't offer one.

2. Take own packet of nuts. When cold meal comes, put it to one side for later. Same with the bread.

3. When asked what sir would like to drink, ask for a gin-and-tonic. Then enjoy aperitif at a civilised pace.

4. Press call button to ask for wine with meal.

5. Eat meal slowly. Cabin staff will probably be on the coffee run by then. When asked, politely reply "Later please".

6. Press call button for coffee.

This means, basically, recreating for oneself the level of service which was normally provided last year by LH. Be polite, not awkward. If it means pressing the call button a couple of times, well - that's LH's fault for cutting back on their 'Business Class product' as they call it. But it doesn't lead to a relaxed flight atmosphere.
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