What a complete fool that person is (not TF). That was ranting for it's own sake. He just wants to fill space with his voice/words or someone was paying him to be 'provocative'.
No patience with people who refuse to consider the nature of the product or service that they are buying and how much they are paying for it. No patience with those who cannot observe the changes in something as critical to modern life as air travel, across the past 20 years. You want space and service? Go by Cunard.
OK, rant over.
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"I tell you, we are here on Earth to fart around, and don't let anybody tell you any different." Kurt Vonnegut, Jr.