OSL - 1 May 2004
BA (T4) failed to load my bag onto a bog-standard straightforward single sector LHR-OSL. But by the time I arrived there, it had been found at LHR and re-tagged onto the next flight. The only problem was that that wouldn't arrive until 1610, and I was on a cruise ship leaving at 1700. The new OSL is now a looooong way away from the centre of the city.
Servisair were BA's handling agents at OSL. They listened to my plight, and promised to do what they could. And rather than just giving up because of the tight timing, they tried. In the end, they only just "missed the boat" by a matter of minutes - and at least the bag was then in the city centre in time for it to be brought out to my ship on the pilot boat.
I wasn't looking forward to three days' worth of cruise without any of my own clothes, and it was a very pleasant surprise to find that between them Servisair and the cruise line had sorted out the problem after all.