RUDAS - custom officers and immigration officers are not 'customer service' agents, like cabin crew, pilots etc to whom the punter is king and who are employed to 'serve' those that pay fares.....They are enforcing UK laws and therefore 'rudeness' from a customer service point of view is probably irrelevant.
US immigration and customs are a good example;they take no c*** and at best are probably among the most intimidating in the world - but take a look at their successful no nonsense approach to illegal products and peoples.....I know which I would rather see in the UK.
Last edited by jerrystinger; 12th May 2004 at 18:22.