PPRuNe Forums - View Single Post - Bad luck or bad customer service - FR STN/LBC/STN
Old 12th May 2004, 12:00
  #9 (permalink)  
PAXboy
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 67
Posts: 10,148
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A simple story this but it was instructive. A three day trip to Dublin, so used LTN as my local field and FR. Outbound was fine, although CC a little surly.

The return ... got to DUB to find the desk closing. I enquired why the desk was closing an hour before the flight. I was told (with impolite tones) that the flight was departing in half an hour and that I should have known. I advised this lovely person that I had checked with the FR website the day before and checked the departure time was as originally listed. Since I booked online with FR, they had my email and mobile number but had not advised me of the change. She then allowed me to check in. I ran to the gate where boarding had started.

If I had been denied boarding, you can imagine how easy it would have been for me to prove that RF were in error. Whatever other flight I might have caught, I would have been late for a friend to pick me up for a conference and the extra costs would have been unavoidable and irrecoverable.

No more FR for me, I shall pay more money up front and be a little more sure of getting better service. It is that simple. RyanAir will continue to make a lot of money and have many satisfied customers. They greatest risk is what happens when MoL leaves.
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