I flew with LH LHR-HAM-LHR yesterday in Y and the standards have indeed slipped! It was a 737-300 in a very shabby state. I used to fly this route regularly when they used A321s which were always full! Service was pretty poor - I accept they are now competeting with the lo-cos but my company paid around £500 for the day (well afternoon due to the poor schedule) return! Both flights were full but on the way out they had 4 cabin crew, meaning the service was I suppose at least acceptable. On the return there were only 3, apparently meaning they were not allowed to serve tea or coffee with the horrid sandwich served. Is this true? I know 3 is the legal minumum for a 737 with 123 seats but can they not serve hot drinks?