Not wrong, maybe misinformed.
NMC - You right, I haven't been on a duo flight but knowing the "gals and guys" , you would not get a better standard of service. It comes naturally to them !
I would not insult one of them by confusing "low cost" with "cheap and nasty" however, I am on their mailing list and only 2 weeks ago was e-mailed some very attractive Summer prices which compared favourably when I checked them against low cost carriers - I checked! I think the message and strategy never really got out to enough people effectively.
Sadly word of mouth is not enough nowadays and I agree that given time, those guys would have made it work.
Dom - Good luck all of you !