Going back to the subject of de-iceing, Reeds having only one operational de-icer caused the de-icing problems at Luton. As Reeds were then the only company with de-icer rigs if you wanted to fly you had to use Reeds regardless of who the handling agent was.
I could foresee trouble ahead and warned airport management of what was going to happen at one the passenger services subcommittee meetings in October when the airport was left with only one rig after a breakdown in light frost but they said de-icing was an issue for airlines and handling agents and not them. I was amazed that no one else could see the writing on the wall. After that easyjet bought their own de-icers and said goodbye to Reeds.