Entirely concur with Huggy. The only phrase I would add is"Using appropriate behaviour to..." Appropriate may in some circumstances mean autocratic (There's no time to argue - just do it) right through to meaning, in different circumstances, democratic (There's plenty of time and this is a complex problem - what do you think?).
I have always found the idea of "appropriateness" very helpful in explaining CRM. It is most emphatically NOT about making everyone feel warm and cosy.