CRM summed up
CRM--very simplly summed up
C= Consideration, R =Respect M=Manners.
Did we not learn, were they not instilled, these simple values at our mothers knee so to speak, at home/ school?
Have we not experienced the consequences one time or the other when we have strayed from the simple basics of manners and attitudes towards others?
True educated professionals with good upbringing should know how to interact , conduct themselves in a professional environment.
It is a well known fact that in a contained professional environment, as inflight, locked in for hours, a true professional should keep every trait not condusive to a safe flight far away . cultural, personal, likes / dislikes for the company policies, management atitudes, anger/ frustrations rising from agendas personal or work related. These should not raise its ugly dark horns, to distract the professional from performing their duties towards passengers/ the team of flight crew.
Maybe my thinking is very idealistic- but is that not what CRM is all about?
Grown up men & women being taught right behaviour and manners ? Tut Tut, and at whose cost and what cost?