I noticed a thread where one person complained about the lack of personal treatment from BA having made a mistake in his flight booking. It really is a shame...and I think most SLF have noticed, across the board, personal service slipping not only from airlines but in all walks of life.
There often seems to be some BA bashing from people here and probably justifiably so. Having just finished a contract with a major British company I never want to work for the B
S again and I can see parallels regarding pay, conditions and so on.
HOWEVER...having travelled on many flights BA really is one of the, if not the best, simply because of the attitude and humour (9 times out of 10) of the Cabin Crew. And I would much rather board a BA jet than those of other companies. Just coming back from JFK I managed a couple of hours restless sleep and was dying for a cuppa (I was in Cattle Class). No problem. Contrast this with AA and so many more. Thank you BA crew - keep up the good work it's what makes travelling all the more bearable. It's a shame that BA no longer flies to Plymouth - it made life so much simpler especially with the luggage...and that means I fly KLM more than I would wish. However, they are good...just not
as good. Here's my quick list of carriers in the last 12 months and some subjective (personal) thoughts...
British Airways
Class: Business and Cattle
Service: Efficient and friendly
Attitude: Professional and reassuring
FF: Exec Club good...though since the change I can no longer work out how to earn miles. Nice to have a reasonable chance of an U/G though. Especially enjoyed the LHR-Phoenix.
American Airlines
Class: Business and Cattle
Service: Poor, very poor (1 smile from crew between LHR and Chicago)
Attitude: Bad. Very unhelpful
FF: Reasonable.
Malaysian
Class: Cattle
Service: Efficient
Attitude: Professional
KLM
Class: Cattle
Service: Efficient
Attitude: Professional though somewhat cold
FF: Flying Dutchman excellent. No freebee U/G though
Flybe
Class: Cattle
Service: OK
Attitude: OK. It did feel like being on National Express though.
BMI
Class: Cattle
Service: Good
Attitude: Friendly and attentive.
Virgin
Class: Cattle
Service: Not very friendly to be honest
Attitude: Passengers were getting in the way of the cabin crew.
(Sorry Virgin..it was one return flight to Boston. Maybe it would be different if I travelled more but that one time made me think BA)
I would welcome any feedback from crew...