Did you mention management!?
Once I got on the CRM bandwagon and became some sort of true believer I did ask why the Company didn't bother to apply some of these lessons when Management was dealing with we plebs.
You know that 'Who farted?' look you sometimes get, despite having just said something that seemed to make perfect sense to you? That was my answer to that one! CRM is for lower life forms; once you advance from the cockpit to management you can forget all that stuff.