Kapt M Godfrey et al have go on what they call road shows where they get out with the coal face workers, work with them, have a chat and then undertake open forums with staff. They do this in all major ports to get feedback and generally have a chat. Works both ways as staff actually see them, not imagining them sitting in their ivory tower, and they also get to see the staff in action. Remember a post a while back where Godfrey apparently sacked a Capt for not getting the plane out on time, that was during a roadshow.