Kaptin
We may discuss this further on May 02, but if you inherit management staff or are unsure of the management staff that you have appointed... what better way to find out what's going on than to talk to the coal face staff.
Virgin has expanded fast and it wouldn't surprise me if they hadn't employed a couple of duds because that was all they could find at that time... so sort them out before their probationary period expires.
Isn't there an old saying "Lead by example"?