Hey
Well, speaking about the weight thing first....
I had a chart which British Airways used to use a few years ago, and according to that I was 1 stone overweight for my height!!
I was bricking it the week before my interview and practically didnt eat at all! When I got to the interview we were measured (height) but no weight taken! Somebody told me that airlines weren't allowed to weigh anymore on ethical grounds, but I'm not sure if that is true.
I can't speak for all airlines but I think there are plenty of curvy ladies at BA!
As for customer service experience, I only had retail / reception work experience, because I came straight from uni and had only ever worked part time, so I was in the same position as you!
I don't really think you can beat shop work for customer service!
Maybe you could look for a role more related to the industry. Perhaps part time passenger service agent at your nearest airport etc.
Hope this helps
xx
