More Dell woes......
After waiting to be called back and getting fed up with answer machines, I finally got through to someone at the end of March to discuss their failure to repair my laptop. Profuce apologies, then another of those wretched conversations with someone in Bangalore. They agreed to collect it and repair it and picked it up on 1 Apr. Yesterday there was anote saying that it was waiting for me at the local DHL depot....
Went to DHL, picked up laptop. But it hadn't been fixed - in fact it now doesn't work AT ALL. Switch it on and it just says 'Operating system not found'. So - another phone call to my helpful chap at Dell who told me again that he was very sorry, but I would have to ring Bangalore AGAIN to get another 'DPS' number. This took about half an hour of arguing with someone who seemed incapable of understanding that all the problems of the last 6-7 weeks had been down to Dell. Eventually he agreed to issue a new 'DPS' number; so I rang my chap again and told him. "Right" he said, "I'll track this personally as I'm as dubious about these people as you are!". So yet again my laptop will be enjoying a trip with DHL on Wednesday in further attempt for Dell to service it. This has now been going on for over 4 months......
In all honesty, I cannot recommend Dell! Their laptops are very nice, but their customer service is utterly dreadful. Many companies are learning that these Indian low-cost call-centres are alienating their customers; I know of no other company who expect customers to accept such appalling service!
Last edited by BEagle; 8th April 2004 at 15:57.