Hi, as an Italian CC I agree that Italians are the worst phone abusers....as soon as the landing gear touches the runway phones start ringing!! And also they stand up when the aircraft is still moving...
as far as cabin luggage is concerned, 2 days ago I had a flight from Milan to Rome, the seats were empty (50% pax on) but the hatracks were full!!! The problem is that these pax with huge luggage are allowed to take them on board by the check in personnel so when they get on board and CC want to put them in the hold it's a mess!!!
This happens both on scheduled and charter flights...
cabin crew arm slides and cross check!!
galleygirl