This thread explains why baggage handlers never handle baggage. They throw it.
For some years it has amazed me that BHs treat our bags with such abandon when we are watching. I have often looked out of the window and watched the BHs transferring the bags from the trolleys to the belt loader.
They throw, sling, toss and kick when they could just as easily pick, lift and place them. I often seen my own bag being badly treated.
Now I understand that these are people who will be living on the ramp for only a short period of time and have no interest in looking after my bags.
Question: When my bag is damaged - who do I complain to? The Airline who must ultimately be responsible?