Hopefully got another 28 yrs with BA, so bit of a stakeholder and i have to say that what disturbs me in this thread is not the Cabin crew pay system. but the attitude that many of the CC on this thread are taking that if a passenger doesnt like it they can lump it. This is NOT how we are going to survive the next 5 years let alone 30. I know the customer isnt always right and whilst we give excellent service most of the time, there are a large number of our wage payers who think that some of our crew are aloof and unfreindly. Right or wrong thats the opinion they have developed and we should be trying to change their minds. The response of go and fly somewhere else is not helpful and you do your colleagues a great disservice.