1) Disappointed:
" expected to work like a nurse, cook, waitress etc etc."Yes, thats what the job is. Presumably you wanted to do it when you joined and you knew what the T&C were and gladly signed up. If you dont now like these things you are a free person and have the option of doing something else.
2) Parcel: "EZY and Ryan exploit their crews". No they dont. They specify the job and what the T&C are. If people sign up they accept them. From the look of another thread running on EZY most of their people are saying they have a good time and enjoy it. I havent seen anyone working for BA ( who are paid more and have generally easier rosters etc.) in this thread yet say its a fun place to be.
3) Wish it were True:
You think a benchmarking exercise would bring improved T & C etc. Well, forget about benchmarking with the European majors,- they all share the same problem. The far easterns are far more demanding of their people and for less money. The companys to benchmark with are the new entrants such as Virgin, and the low costs as they are the new model and expanding rapidly. They are also generally more fun to fly with.