Cabin crew would be amazed to get a letter of thanks!
We get bullied, harrassed, ripped off, conned, cheated & criticised... and that's just from our own departmental management.
Chicken & Egg I suspect, If the above wasn't the case, then we'd be more motivated to 'help out'
But it is, so I guess cabin crew will work to the letter of their agreements...
I do not accept any of the flak being thrown around here because management have made such a huge c*ck up, as opposed to the everyday little ones they continue to inflict upon us.