Absolutely right for the question to be raised. Absolutely wrong the defensive, slagging off everyone else in many replies.
Facts are: Some Cabin Crew are world class/ excellent and deliver superb service and persuade passnegers to fly BA again and again Some are dreadful and persuade passengers never to fly BA again.
Some of the management/Waterside are excellent, some are awful. Bob did his best to get rid of anyone believed to be " airline people" and destroyed the demography of the company ( ie anyone over 45 was dead).
The separation of the airlines operational people ( to Compass centre) . the Management, marketing, sales etc people ( to Waterside) and the Engineers ( stayed where they were at Hatton Cross to be increasingly surrounded by the BAAs non airline developments) was a disaster and has produced the sort of misguided, misinformed antagonisms and misunderstandings seen in these exchanges.
To survive, BA people must learn,- and quickly,- to like each other and get along , but even more quickly to love their customers and put them first. If they dont there is only one possible outcome:P45s all round.