Try some the many references here:
http://www.mapnp.org/library/intrpsnl/conflict.htm Start with “Basics of Conflict Management”.
Beware that many of the concepts in this site are US orientated; I suspect that the experts will tell you that conflict also involves national, organizational and personal cultures.
There may also be something on conflict in this Leadership site:
http://www.nwlink.com/~donclark/leader/leader.html