I'm another fan of JetBlue, I was SO impressed I actually wrote in to the company.
The entire booking process was incredibly simple
I had to make a change to the departure point and that was not only easy, but the staff involved were very friendly and helpful
After kerb side check-in (very friendly and efficient) we flew from New Orleans to Buffalo via JFK
we were scheduled to have a 25 minute connection at JFK and that concerned me, when we were delayed and had less than 15 mins to change a/c at JFK I was seriously concerned about ever seeing our baggage again.
This was a surprise trip for my parent's 60th birthdays and they didn't know they were going to Niagara, the edge would definitely have been taken off it if we'd lost baggage.
As it was we were welcomed on to our a/c at JFK by very relaxed friendly crew, telling us to relax and take our time (even though we were obviously delaying the a/c at this point)
I was thrilled to arrive at Buffalo on time and with all our baggage.
I have worked for 7 airlines and been in the travel industry for 18 years
It takes a lot to impress me,
but Jet Blue certainly did, at every step of the way the staff were professional, whilst remaining relaxed and friendly.
I can't recommend them enough
I just wish they would operate within the UK!
