Agree - computers are fine but you MUST get the best warranty they offer.
The call centre is utterly dreadful. I cannot understand a word their barely trained people say over their very weak telephone line. Like every company with a re-located call centre, it's lowered the company's image and I wouldn't buy anything from them again for that reason alone!
I'm still waiting for Tech Support to call me back after 3 weeks of failed promises - but at least they're in Ireland(?). The reason - they sent my old computer back broken, then took it back to repair the original fault and fix what they'd broken - then sent it back with a glidepad which didn't work and no case latch. Neither of which were original faults....
STEER CLEAR OF DELL! That's the view of the company I work for as well.......