I have to stick my neck out here.
I have done all my training with Multiflight, and am currently hour building through them. They have always been helpful and friendly.
I've only ever had one problem though with Multiflight. I arrived for a flight, and the aircraft was tech. This was a PA28 that they had loaned from a company, and they were ready to send it back due to its unrealiability. I took it in my stride, and a few months later, I arrived for a flight and another aircraft was tech (C172). I was a bit annoyed, so I had a word with the head of training about this, and the PA28 that were tech previously. They arranged for an instructor to give me a checkout on another aircraft (PA28), free of charge, within a few hours (as soon as an instructor had a spare minute). I spent the rest of the day flying their PA28 (not the unrealiable one, that one had been sent back).
I was lucky because there was a PA28 free at the time, and the instructor had some spare time. However Multiflight did their best to help me, thanks to their Head of Flight Training Mike McKenzie. Aircraft servicability otherwise has never been an issue.
To be objective,
sometimes it can take a short period of time before somebody deals with you, but Pat, Sue, Dan, Patrick, whoever is behind the desk, will acknowledge you and let you know. It seems to be that they're busy, polite, but not ignorant. It's a bit of a pain sometimes, but don't all companies that provide services have their postives and negatives...
Good luck to all in their flight training, wherever you go.
