DeepC,
Thanks for your comments about the Platinum/Bordeaux Speedtouch 330 ADSL modems supplied by Pipex.
I've subsequently also found your earlier detailed post on this matter (The 'Search' function is working this morning!!).
It would be interesting to know if they are still supplying the Platinum version to XP users.
Sorry to hear about the recent connection issues, be interested to hear how things progress. Is the Pipex Technical helpline charged at the local (0845) rate?