Well I have nothing but praise for Fiona. I recently applied for a position to be based in the Middle East and she kept me informed of everything that was happening in a professional way. It turned out to be a 'cowboy' outfit jumping on the hajj bandwagon and it came to nothing. Thank goodness she didn't proceed or else crews could have been 'stranded' somewhere!!
She seems to root out 'Companies' who promise the earth and deliver nothing because they are either trying to make a fast buck or undercut agencies to try and save money.
Sometimes when there isn't any news to come from the office, its because that her clients do not communicate to her and her team so it makes it difficult to pass any information on to individuals.
If you want an agency that doesn't tell you a thing try Airline Appointments. I have applied for various positions with them in the past and not once have they goy back to me.
At least Fiona has jobs to advertise, whereas AA job profile is very limited.