It seems like Fiona Betts has solved the problem herself. I am myself luckey to have a good airline job and there for do not any assistance from job agencies - but some of my mates witnin aviation is out of a job for the time being and do need help to land a new position. From what I have heard is that they all get quick replies on mails when dealing with Fiona Betts ! My point is - that if I one day will need help from a job agency I would apply with Fiona Betts. For me personnal - dealing with a agency who do not care to answer peoples mail etc. would also likely be the kind of people I would not be happy to work for.