SS knew all about "people". He just didn't suffer fools and incompetence. If you couldn't do your job properly, you would be on the wrong end of a career defining event. Every good airline needs people who could cut through the cr*p and protect the airlines operation and reputation. I understand that we have now had a generation of snowflakes who seem to need a bit of hand holding, but ultimately it will be proven that people like Jmack were right in their application of standards and operational excellence.