Mrs Plazbot works for a travel company. She tells very similar stories. When Virgin first started up they paid no comission. The got very little in the way of business from that comapny. They saw the light and started to pay 7% (?) while Qantas still put up 10%(?). Anyway Jetstar starts up with 0% commission yesterday and a web site that can't be accessed due traffic. The rumour I hear is that their company is selling 'other' airlines flights at whatever they can find as the cheapest Jetstar and topping up the price to teach them a quick little lesson on how zero commission gets you zero sales.