Justapax
I have never flown with them, but have had conversations with plenty of Australians who have, when on EK / SQ and shall we say they tend to say this is what it used to be like. My replacement did a hop down from Singapore to Sydney around this time last year to see her then girlfriend, and was a little bemused with what was classed as customer service. However I did not ask more, as she was paying for the ticket, so I presume price driven though she has lots of SQ/EK miles, but I know she is saving them for something or other, so paid real money for economy seat.
She is with me on this trip, so will ask her at breakfast, and get back to you.
Cheers
Mr Mac