Originally Posted by
treadigraph
When my BT connection went down for a few days a couple of years ago, they immediately dispatched (I think it came through the letterbox well under 24 hours after I reported the fault!) some form of standalone wifi box to which I was able to connect while they resolved the problem at the cabinet. Can the provider not do something similar while they sort out a permanent solution? Seems a good way to impress a new customer...
Incidentally, a friend had to piggyback on a kind neighbour's WiFi for a while, it was also quite intermittent and I got her a WiFi extender which improved things no end...
We had one of those gizmos when we were with BT. Then we switched to PlusNet and had to give the gizmo back. PlusNet uses the same infrastructure as BT but BT will not let them give out the gizmos, so when your Broadband goes down, it stays down until it is fixed.