Maybe you folk who use HSBC UK could answer a question for me - I’m having trouble getting the facts from them directly.
I’m a Premier customer with HSBC accounts in two Asian countries. I use the excellent Global Transfers system to send money between those two instantly and for free.
Last week I opened a HSBC UK account. My first ‘test transfer’ of 10 EUR into my UK account was expected to land in my Euro currency account - in Euro.
Instead I got £8 STG in the ‘main’ Premier account!
I’ve just spent the best part of an hour on their (human) chat system trying to get an explanation for this - or what did I do wrong/need to do to get it right. But no joy. The chatter person had no explanation.
Any of you know the trick?